Terms of service

These terms are the agreement between you and us when you use Squadvo. Please read them, particularly the sections on cancelling and refunds, rules for using Squadvo and our responsibility to you.

1. Who we are

Squadvo is run by MJT Designs, trading as Squadvo, in the UK ("we", "us", "our"). "You" means the person using Squadvo. If you use it for a club, you confirm you're allowed to accept these terms for the club.

To contact us, email hello@squadvo.club. For help using Squadvo, email support@squadvo.club, and for payments and refunds, billing@squadvo.club. You can also send us a message from the website. Our privacy policy explains how we handle personal information, and Coaching safety explains how to use drills and plans safely. Both form part of these terms.

2. Your account

• You must be 18 or over to create an account. Players don't need an account: they open their team's Hub with the team code.
• Give accurate details and keep your password private. Each account is for one person. Don't share it.
• You're responsible for what happens in your account. Tell us straight away if you think someone else has used it.

3. Plans and payment

• Free includes the core tools with some limits, such as how many drills, session plans and teams you can keep.
• Coach Pro and the Club licence are paid monthly or yearly. The Plans page shows what each includes and the current prices, in pounds, including VAT where it applies. You'll see the price again before you pay.
• Free trials. Where a plan has a free trial, you won't be charged until it ends. Cancel before the trial ends and you won't pay anything. If you don't cancel, the plan starts and your first payment is taken when the trial ends.
• Automatic renewal. Paid plans renew automatically at the end of each month or year, and the payment is taken then, until you cancel.
• Price changes. If we change the price of your plan, we'll tell you at least 30 days before it applies to you, so you can cancel first if you want to.
• Club licence. The person who buys it manages the club and can give up to 10 head coaches Coach Pro while their team is in the club. If the licence ends, those coaches go back to Free.
• Payments are handled securely by our payment provider. We never see your card details.

4. Cancelling and refunds

• Cancel any time from My account. Your plan won't renew, and you keep your paid features until the end of the period you've paid for. Then your account moves to Free.
• Moving to Free never deletes anything. You can still open everything you made. If you're over the Free limits, you won't be able to add more until you're back within them or you upgrade.
• 14 days to change your mind. If you buy a yearly plan, or a yearly plan renews, you can cancel within 14 days of the payment and we'll refund it in full. For a monthly plan, the free trial gives you the time to decide.
• Apart from that, we don't give refunds for part of a month or year, unless the law says we must or we've stopped providing Squadvo (see section 8).
• To ask for a refund, cancel in My account, then email billing@squadvo.club or send us a billing or refund message. We'll refund you within 14 days, to the way you paid.
• If you're a consumer, you also have legal rights if Squadvo isn't provided with reasonable care and skill, or isn't as described. Nothing in these terms affects those rights.

5. Your content

• Drills, plays, session plans, squads, posts and anything else you create or upload ("your content") belong to you, or to whoever you got them from.
• You give us permission to store, copy, process and show your content only as needed to provide Squadvo to you and the people you share it with. That permission ends when you delete the content or your account. Copies you've already shared, such as a teamsheet link or a downloaded image, may still exist.
• You must have the right to add your content. That includes having a lawful reason to add players' and families' details, and permission for any photos, logos or documents.
• Squadvo's stock drills, designs and software belong to us. You can use stock drills in your own coaching and share what you make with them, but you can't copy or sell the library itself.
• Keep a copy of anything important. You can download your data at any time from My account.

6. Rules for using Squadvo

Squadvo is used by children's and adult teams, so these rules matter. You must not use Squadvo to:

• post anything unlawful, threatening, abusive, discriminatory, sexual or violent, or that bullies or embarrasses anyone
• do anything that could put a child at risk, or that goes against your club's or governing body's safeguarding policy
• post players' home addresses, phone numbers, medical information or photos without the consent the law and your club require
• share a team code, family link or invite link anywhere public
• pretend to be someone else, or use someone else's account
• add information you don't have the right to share
• try to get into accounts, teams or data you aren't allowed into, test or break our security, or overload the service
• copy, scrape, resell or rebuild Squadvo, or use it to build a competing product

If we believe someone has broken these rules, we may hide or remove content, pause a team's Hub, or suspend or close an account. Where we can, we'll tell you why first. If something raises a safeguarding concern, we may tell the club's welfare officer, the governing body or the police.

To report something on a Team Hub, speak to the team's coach or club welfare officer. If that doesn't work, or it's urgent, email safeguarding@squadvo.club. In an emergency, call 999.

7. Coaching safety

Squadvo helps you plan. It doesn't run your sessions. Drills, session plans and suggestions are a guide only. You and your club are responsible for checking that every activity, the area and the equipment are safe and suitable for your players' age and ability, and for following your governing body's rules. Read Coaching safety for more detail.

8. Changes to Squadvo

• We're always improving Squadvo, so features may change. If we make a change that significantly reduces what a paid plan includes, we'll tell you first. You can then cancel and get a refund for any time you've paid for but not used.
• We aim to keep Squadvo running all the time, but it may sometimes be unavailable, for example for maintenance or because of a problem with our hosting provider.
• If we ever close Squadvo, we'll give you at least 30 days' notice so you can download your data, and refund any time you've paid for but not used.

9. Our responsibility to you

• We provide Squadvo with reasonable care and skill. If we let you down, we're responsible for loss or damage you suffer that was a foreseeable result of us breaking these terms or not taking reasonable care. We're not responsible for loss that wasn't foreseeable.
• If you use Squadvo on behalf of a club or business, we're not responsible for loss of profit, revenue or business opportunity. Our total responsibility to a business or club user in any 12 months is limited to £100, or what they paid us in those 12 months if that's more.
• Nothing in these terms limits or excludes our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited or excluded by law. Nothing affects your legal rights as a consumer.

10. Ending your account

• You can delete your account at any time from My account. That removes everything in it, as our privacy policy explains.
• We may suspend or close an account for a serious or repeated breach of these terms, or if a payment fails and isn't sorted out. If we close your account when you haven't broken these terms, we'll refund any time you've paid for but not used.

11. Changes to these terms

We may update these terms, for example when the law changes or we add features. If a change significantly affects you, we'll tell you by email or on the website before it applies. If you don't agree, you can cancel before then and get a refund for any time you've paid for but not used. The date at the bottom shows when they last changed.

12. Disagreements and the law

If you're unhappy with anything, please contact us first and we'll try to put it right. These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts there.

Last updated 11 November 2026 · Privacy policy · Coaching safety · Back to Squadvo